Customer Service
Our client is seeking a motivated and enthusiastic individual to perform a multi – functional position where you will be handling a variety of requirements within the Customer Services department including but not limited to, handling enquiries and complaints, POD/service performance reporting, booking inbound/outbound collections. You will communicate effectively with customers, internally with other departments and with overseas offices via email and telephone. You will resolve customer queries & complaints via phone & email within dedicated time frame and generate and provide quotations to customers. You will directly liaise with office and agents to ensure KPIs are met and adhered to. You will monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions . You will also ensure status updates and PODs on all consignments are updated within the transit time and are provided to the customer. You will complete collection notes prior to hand over to the operations department and perform ad-hoc tasks as required. Experience Previous customer service experience is desirable but not essential as full training will be provided Strong Microsoft Office skills including excel, word and outlook. Ability to learn, adapt and prioritise in line with deadlines High level of attention to detail An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set.
Experience in the courier industry a distinct advantage
£24 – 26.000P.A
Full time, office based. Monday – Friday, 9am –5pm