Onsite Client IT Support

Onsite IT Support – Based on Client Site

Salary: Up to £30,000 (Depending on experience)

Location: Client site Chelmsford

Our client is a professional and rapidly growing organisation within IT Solutions. Based in the Hounslow area, they are seeking someone who wants to find an exciting opportunity with massive potential for career growth.

As a Support & Service Lead, you will play a critical role within their support team. You will be the go-to person for resolving complex technical challenges, providing guidance, and project oversight and support to clients. Our client is seeking a person who will support their Chelmsford based client onsite and provide support for a Microsoft environment. Along side the support you will be the key point of contact to help drive projects forwards and advise the client on best practice with the support of our client.

This is an evolving role and will provide the right person the opportunity to grow into a Service Lead/Project management role that provides both commercial, operational, and technical insight. As the role evolves with the client, you will be supported and drive the enhancement of the role to enable you to evolve and enhance their professional growth.

Key Responsibilities:
· Provide onsite technical support to our clients, both independently and as part of a collaborative team.
· Act as the escalation point of contact for team members and customers.
· Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).
· Assist in the management and maintenance of client systems, networks, and applications.
· Recommend best practice and support change via project co-ordination.
· Collaborate with various support teams to escalate and resolve complex issues comprehensively.
· Document support activities, solutions, and create knowledge base articles to drive continuous improvement and knowledge sharing.

Desired Personal Skills:
· Excellent interpersonal and communication skills both verbal and written.
· Experience in similar working environments
· The ability to work independently or as part of a team.
· A proactive approach to supporting wider team with technical challenges.
· The ability to multitask and work in a fast-paced environment.
· Be the escalation point of contact for team members and customers.
· Excellent eye for detail
· Involvement in projects and experience in overcoming obstacles
· A positive and proactive approach with a genuine interest in IT
· The desire for self-improvement and personal growth.
· The desire to succeed both individually and as a team.
· Support and participate in technical and project certification as an ongoing process.
· A Full UK driving license.
· Be flexible and willing to travel.

Desired Technical Skills:
· Support experience with Microsoft Windows 10 and 11 including OS installation.
· Office 365 Administration Skills.
· Active Directory Administration Skills.
· Experience with Antivirus Software.
· Experience with Microsoft Office.
· Experience installing and troubleshooting software applications.
· Experience installing and troubleshooting printers.
· Experience in supporting Citrix.
· ITIL best practice certification
· Project methodology and certification
· Project involvement and moving projects forward.
· Hardware troubleshooting skills. An excellent understanding of computer hardware i.e., CPUs, memory, disk storage.
· Responding promptly to incidents and service requests, adhering to agreed Service Level Agreements (SLAs).
· Assisting in the management and maintenance of client systems, networks, and applications.
· Collaborating with various support teams to escalate and resolve complex issues comprehensively.
· Willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to architectural design and implementation.
· Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server.
· Experience in utilising ITSM tool sets.
· Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage

Join our client’s team and be part of a company that values personal growth, team success, and provides opportunities for continuous improvement in the world of IT.

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