Service Delivery Manager

Our client is on a mission to empower businesses with the best IT solutions, and they are growing rapidly! If you are an experienced Support & Service Lead looking for an exciting opportunity with massive potential for career growth,  they want to hear from you!!!!

As a Service delivery manager, you will play a critical role in their support team. You will be the point of reference for resolving complex technical challenges, providing guidance, and project oversight and support to clients.

They are looking for someone who can support their client onsite in Hampton and Guildford, providing support for a Microsoft environment. Alongside the support you will be the key point of contact to help drive projects forwards and advise the client on best practice with the support of the company team.

This is an evolving role and will provide the right person the opportunity to grow into a service-oriented roles that provide both commercial, operational, and technical insight. As the role evolves with the client, the company will support and drive the enhancement of the role to enable the successful candidate to evolve and enhance professional growth.

Key Responsibilities:

  • Function as the escalation point of contact for team members and customers.
  • Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).
  • Provide onsite key contact to our client, both independently and as part of a collaborative team
  • Assist in the management and maintenance of client systems, networks, and applications.
  • Recommend best practice and support change via project methodology.
  • Collaborate with various support teams to escalate and resolve complex issues comprehensively.
  • Document support activities, solutions, and ensure knowledge base articles are updated to drive continuous improvement and knowledge sharing.
  • Manage and present service reporting on a monthly, quarterly and annual basis
  • Be flexible and willing to travel between two sites Hampton and Guildford to meet client needs.

Desired Personal Skills:

  • Excellent interpersonal and communication skills both verbal and written.
  • Experience in similar working environments.
  • The ability to work independently or as part of a team.
  • A proactive approach to supporting wider team with technical challenges.
  • The ability to multitask and work in a challenging environment.
  • Be the escalation point of contact for team members and customers.
  • Excellent eye for detail
  • Involvement in projects and experience in overcoming obstacles
  • A positive and proactive approach with a genuine interest in IT
  • The desire for self-improvement and personal growth.
  • The desire to succeed both individually and as a team.
  • Support and participate in technical and project certification as an ongoing process.
  • Not afraid to get involved and find solutions
  • A Full UK driving license.
  • Be flexible and willing to travel.

Desired Technical Skills:

  • SQL knowledge and experience would be a great skill in this environment
  • Technical support and troubleshooting experience would be highly beneficial
  • ITIL best practice certification
  • Project methodology and certification
  • Project involvement and moving projects forward.
  • Responding promptly to incidents and service requests, adhering to agreed Service Level Agreements (SLAs).
  • Assisting in the management and maintenance of client systems, networks, and applications.
  • Collaborating with various support teams to escalate and resolve complex issues comprehensively.
  • Willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to architectural design and implementation.
  • Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server.
  • Experience in utilising ITSM tool sets.

Join this team and be part of a company that values personal growth, team success, and provides opportunities for continuous improvement in the world of IT.

Our client is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary: £35,000 to £40,000 (Depending on experience)

Location: Hampton and Guildford site visits to HQ in Feltham

 

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