馃専 TECHNICAL ADMINISTRATOR & CUSTOMER SERVICE REPRESENTATIVE
馃搷 Staines| Office-Based | Full-Time
馃挿 拢25,000 – 拢26,000 per annum
馃晿 Monday – Friday
Are you organised, enthusiastic and confident with technology, with a natural ability to build great relationships with customers?
Our client is a well-established company聽and they are looking for a motivated Technical Administrator & Customer Service Representative to join their friendly, close-knit team.
This is a varied and rewarding role where no two days are the same. You鈥檒l play an important part in supporting customers, coordinating installations and training, managing orders and stock, and helping the wider team keep the business running smoothly.
馃捇 A Role at the Heart of Technology
Technology is a key part of this position. You鈥檒l use a range of digital and technical tools in your day-to-day work, so being tech-savvy, curious and willing to learn is essential.
You should be comfortable using everyday applications such as Microsoft Office and have an interest in the rapidly evolving world of Artificial Intelligence (AI).
Experience using AI platforms such as ChatGPT and Google Gemini would be highly advantageous. You鈥檒l also have the opportunity to explore and embrace emerging AI technologies, including Microsoft Dragon Copilot, as the business continues to adopt new tools and ways of working.
馃 What You鈥檒l Be Doing
Your responsibilities will be varied and may include:
路聽聽 聽Providing professional and friendly customer service and technical support
路聽聽 聽Managing customer enquiries and helping to resolve queries efficiently
路聽聽 聽Coordinating installations, customer training and appointments
路聽聽 聽Processing and managing customer orders
路聽聽 聽Monitoring stock levels and assisting with stock management
路聽聽 聽Supporting the wider team with administrative and organisational tasks
路聽聽 聽Helping deliver customer training and demonstrations
路聽聽 聽Assisting with marketing activities and communications
路聽聽 聽Using technology and AI tools to improve efficiency and support day-to-day operations
路聽聽 聽Working closely with colleagues across the business to ensure customers receive an excellent experience
馃尡 Who We鈥檙e Looking For
We鈥檙e looking for someone who is:
路聽聽 聽Enthusiastic, proactive and organised
路聽聽 聽Confident communicating with customers and colleagues
路聽聽 聽Comfortable working across multiple tasks and priorities
路聽聽 聽Naturally curious about technology and keen to learn
路聽聽 聽Confident using Microsoft Office and everyday digital applications
路聽聽 聽Interested in AI and emerging technologies
路聽聽 聽A good problem-solver who enjoys finding practical solutions
路聽聽 聽Professional, approachable and customer-focused
路聽聽 聽A strong team player who is happy to get stuck in and take responsibility
路聽聽 聽Motivated to develop their knowledge and career within a technology-focused organisation
Previous experience in administration, customer service, technical support, coordination or a similar environment would be beneficial, but attitude, enthusiasm and a willingness to learn are equally important.
馃専 Why Join?
This is an excellent opportunity for someone who wants more than a traditional administration role.
You鈥檒l become an important member of a growing organisation, gaining hands-on experience across technology, customer service, administration, AI, training and marketing.
With technology and AI developing at an incredible pace, this role offers the opportunity to continually expand your skills and knowledge while building a long-term career within a forward-thinking organisation.
If you鈥檙e bright, personable, technically curious and ready for a varied role where you can make a real contribution, we鈥檇 love to hear from you.
Due to the amount of applications we are receiving, we apologise but do not always have the time to respond to everyone individually.
We ask that you apply online initially and not call the office.
If your application is successful, we will call you within 7 days of receipt.